Talk or Text: (713) 529-2778
Houston, we have a problem...
With technology, no matter how knowledgeable you are, no matter how well prepared, sooner or later you will run into a glitch or snag that brings all progress to a screeching halt. Bummer.
We're here to help. This page contains numerous resources that can help you help yourself, or reach out to us if things turn nasty. Yay!
Technical Support Blog Posts and Articles
- Canvas Videos for Students
- How do I download and install ProDoc?
- Video Error: Having webcam troubles in Blackboard Collaborate?
- How do I get my computer ready for online paralegal classes?
- How can I test the quality of my Internet connection?
- How can I troubleshoot problems with my Windows computer?
- Best practices for taking online quizzes in Blackboard Learn.
- Quick tips for online testing in Blackboard Learn!
- How do I print to the library printer? (campus-based students only)
- What are the minimum computer/laptop requirements for students?
- What if I have a Macintosh computer?
Contact information
The preferred methods of contacting technical support are as follows:
- Open a trouble ticket at http://support.paralegal.edu
- Call during regular office hours: 800.446.6931
- Monday - Thursday (9-4 Central)
- Leave a voice message: 866.529.5770
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- 24 hours / 7 days a week
- Please leave a detailed message including:
- First and Last Name
- Call-back number
- Course Title and Instructor
- Detailed description of your issue
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